Each art glass heirloom bottle stopper is one-of-a-kind with each piece created one-at-a-time. Cheaply mass-produced, imported bottle stoppers are often plated and will eventually flake, chip and/or pit–often after very limited use. Finally, because cheap, mass-produced glass is rarely annealed for strength, it has a high risk of breakage. This artisan glass is created by me, in my studio and is annealed in a digitally controlled kiln for maximum durability. The glass is set atop a quality, food-grade, solid stainless steel stopper (no flaking, chipping or pitting!) with food grade nitrile gaskets that allow the stopper to snugly in most bottles. All of this ensures you receive a quality product that can stand the test of time and last several lifetimes. Hence the name “Heirloom Bottle Stopper.”
I want you to be thrilled with your purchase from the glass station. If for any reason you’re not happy, please contact me within 14 days of receipt of your order, so I can make it right. In the event you feel the only remedy is to return your purchase for a refund, please note that shipping cannot be refunded and the item must be unused and in the same condition in which you received it.
RETURN INSTRUCTIONS:
- Always contact us prior to a return. We want to work with you to make it right — and we want to be on the look-out for your package.
- Returned items must be packaged to protect from damage during shipping. We are not responsible for any damage that happens during a return shipment.
- We suggest purchasing tracking on returned merchandise. We cannot be responsible for lost return packages.
- Custom merchandise is final sale and is not eligible for return.
- Refunds will be issued within five days of receipt of the returned product. Almost always sooner.
ITEMS DAMAGED IN SHIPPING:
- In the event you’ve received damaged or defective merchandise, please contact us immediately.
- Do not dispose of the damaged merchandise or packaging. You will need to submit photos of damaged packaging so that we may file a claim with the shipper.
- We will notify you whether you should return the damaged item to us or dispose.
- Disposal of damaged merchandise or packaging prior to sending photos and authorization to do so will jeopardize our damage claim with the shipper and therefore will void any damage claim to the customer and no credit or replacement will be able to be issued.
- Items damaged during shipping will be replaced with the same item. In the event the item is not in stock the customer will be offered a store credit.
