FAQs

We carefully wrap and protect every item before shipping them. Rest assured we don’t want the item to arrive broken any more than you do! Of course, we cannot control external elements like carrier accidents, but we do our best to protect and prevent such instances.

Orders for in-stock items almost always ship within a day or two. That said, life happens and I ask for three to five days for orders to get out the door. I learned long ago to under-promise and over-deliver.

Items that are not in stock can take up to two weeks to make just for you.

Most items are usually kept in stock, but if you’re in a hurry drop me a line or give me a call and I’ll confirm when the item can ship. Or make a note in the order and if I can’t meet your deadline I’ll refund your purchase lickity split.

I love doing custom orders! Reach out and let’s discuss!

Short answer: Nope. That’s copying.

I want you to be thrilled with your purchase from the glass station. If for any reason you’re not happy, please contact me within 14 days of receipt of your order, so I can make it right. In the event you feel the only remedy is to return your purchase for a refund, please note that shipping cannot be refunded and the item must be unused and in the same condition in which you received it.

RETURN INSTRUCTIONS:

• Always contact us prior to a return. We want to work with you to make it right — and we want to be on the look-out for your package.
• Returned items must be packaged to protect from damage during shipping. We are not responsible for any damage that happens during a return shipment. 
• We suggest purchasing tracking on returned merchandise. We cannot be responsible for lost return packages.
• Custom merchandise is final sale and is not eligible for return.
• Refunds will be issued within five days of receipt of the returned product. Almost always sooner.

ITEMS DAMAGED IN SHIPPING:

• In the event you’ve received damaged or defective merchandise, please contact us immediately.
• Do not dispose of the damaged merchandise or packaging. You will need to submit photos of damaged packaging so that we may file a claim with the shipper. 
• We will notify you whether you should return the damaged item to us or dispose.
• Disposal of damaged merchandise or packaging prior to sending photos and authorization to do so will jeopardize our damage claim with the shipper and therefore will void any damage claim to the customer and no credit or replacement will be able to be issued.
• Items damaged during shipping will be replaced with the same item. In the event the item is not in stock the customer will be offered a store credit.